Last updated: 18th November 2025
These Terms & Conditions (“Terms”) govern:
your use of the website jairus.co.uk, and
if you are a business customer, your use of our SPARK Sales Androids™ + SMS service and any related services (together, the “Services”).
The website and Services are provided by Jairus (“we”, “us”, “our”). Jairus Ltd, Company number: 3720156 with registered office address: Suite 1, 39 Ludgate Hill, London EC4M 7JN
By using our website you agree to these Terms. If you are using the Services on behalf of a company, you confirm that you are authorised to accept these Terms on its behalf.
These Terms are intended for business users only.
In these Terms:
“Customer”, “you” and “your” mean the business that contracts with us and its authorised users.
“Agreement” means these Terms together with any Order Form, Statement of Work or Data Processing Agreement we enter into with you.
“Services” means SPARK Sales Androids™ + SMS and any other services we agree in writing to provide.
“Customer Data” means data you provide to us for use with the Services, including your leads, customer lists and CRM data.
“Campaign” means a specific SMS or messaging activity run using the Services.
SPARK Sales Androids™ + SMS is an AI-supported messaging service that helps you re-engage dormant leads and customers via SMS and related channels.
Subject to these Terms and payment of applicable fees, we will:
provide access to and use of the Services
set up and run Campaigns using Customer Data in line with mutually agreed parameters
route responses and qualified opportunities back to you (for example, via your CRM, email or other agreed method)
We will provide the Services with reasonable skill and care.
We may update or modify the features of the Services from time to time, provided that the overall functionality is not materially reduced without giving you reasonable notice.
You agree to:
Provide accurate information
Ensure that all information you give us, including contact details and billing information, is accurate and kept up to date.
Manage access securely
Keep login details and API keys confidential and ensure that only authorised users access the Services on your behalf.
Provide Customer Data lawfully
You must ensure you have all necessary rights, consents and lawful bases to upload Customer Data to the Services and to use it for the relevant Campaigns.
You remain responsible for the content, quality and legality of Customer Data and for the accuracy of the contact lists you provide.
Comply with marketing and data protection laws
When using the Services to send SMS or other electronic communications you must ensure compliance with all applicable laws and codes of practice, including:
UK GDPR and the Data Protection Act 2018
the Privacy and Electronic Communications Regulations (PECR) in relation to SMS and other electronic marketing
any sector-specific rules that apply in your industry
This includes ensuring that individuals have given valid consent where required, or that another lawful basis and any applicable “soft opt in” conditions are satisfied, and that recipients are given clear opt-out options in every message.
Follow our acceptable use rules
You must not use the Services to send content that is unlawful, misleading, discriminatory, threatening, offensive, defamatory or otherwise inappropriate, or to send spam or high-risk content that breaches carrier or regulator rules.
We reserve the right to suspend or limit the Services without liability if we reasonably believe that your use:
breaches these Terms or applicable law, or
risks harm to our systems, reputation or other customers.
Fees and payment terms for the Services are set out in your Order Form or other written agreement. Our standard approach is performance-based pricing, for example fees linked to:
qualified opportunities generated
revenue attributed to Campaigns, or
other agreed outcome metrics
Unless stated otherwise:
All fees are exclusive of VAT and other applicable taxes.
Invoices are payable within 5 days of the invoice date.
If any amount is overdue, we may charge interest at the statutory rate and suspend the Services until full payment is received.
All intellectual property rights in the Services, including our software, AI models, templates, messaging flows, branding and documentation, remain ours or our licensors’.
You retain all rights in your Customer Data. You grant us a non-exclusive licence to use, copy, store, transmit and otherwise process Customer Data:
to provide the Services and run Campaigns for you
to improve and operate the Services, including developing models and features, provided that where reasonably practicable we use aggregated or de-identified data for this purpose
You confirm that you have all necessary rights to grant this licence.
Each party will comply with applicable data protection laws.
In relation to Customer Data supplied for Campaigns, you are usually the controller and we are your processor, except where otherwise agreed.
Our roles and obligations will be further detailed in a separate Data Processing Agreement or schedule, which forms part of the Agreement.
Our general approach to data protection is described in our Privacy Policy and Data Protection / GDPR Policy.
You are responsible for providing any necessary privacy information to data subjects and for recording and managing consent and preferences where required.
Each party shall keep confidential all information of the other that is marked as confidential or would reasonably be considered confidential in the circumstances, and shall:
use it only for the purposes of performing the Agreement, and
not disclose it to any third party except as permitted by the Agreement or required by law
This does not apply to information that:
is or becomes public through no fault of the recipient
was already lawfully known to the recipient
is independently developed without reference to the other party’s confidential information
is received from a third party who was legally entitled to disclose it
We warrant that we will provide the Services with reasonable skill and care.
Except as expressly stated in these Terms and to the extent permitted by law, we:
do not give any other warranties about the Services, and
do not guarantee any specific response rates, revenue levels or other outcomes from any Campaign
The Services are provided on an “as is” and “as available” basis. You are responsible for your own business decisions and for verifying any insights or suggestions generated by the Services.
Nothing in these Terms limits or excludes either party’s liability for:
death or personal injury caused by negligence
fraud or fraudulent misrepresentation
any other liability that cannot be limited or excluded by law
Subject to this:
Neither party shall be liable for any loss of profit, loss of revenue, loss of anticipated savings, loss of data, loss of goodwill or any indirect or consequential loss, whether in contract, tort or otherwise.
Our total aggregate liability arising out of or in connection with the Agreement shall not exceed the total fees paid or payable by you to us for the Services in the twelve (12) months immediately before the event giving rise to the claim (or, if less, the period since the start of the Agreement).
You agree to indemnify us against any claims, fines, losses, costs and expenses (including reasonable legal fees) arising from:
your breach of these Terms,
your failure to comply with applicable data protection or electronic marketing laws in relation to Customer Data and Campaigns, or
any material that you provide for use with the Services that is unlawful or infringes the rights of any third party.
The Agreement starts on the date we first agree to provide Services to you (for example, when you sign an Order Form or start a pilot) and continues until terminated in line with this section.
Either party may terminate:
for convenience on 30 days written notice, after any agreed minimum term, or
immediately if the other party commits a material breach that is not remedied within 30 days of written notice, or
if the other party becomes insolvent or ceases to trade
On termination:
your right to use the Services ends
we will stop processing Customer Data, except as necessary to close the relationship and meet legal obligations
each party will return or securely destroy the other’s confidential information on request, except where retention is required by law or for legitimate record-keeping
Any terms which are intended to continue after termination, such as payment obligations, confidentiality, intellectual property and limitations of liability, will continue in effect.
These Terms and any dispute arising out of or in connection with them shall be governed by the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction, although we retain the right to bring proceedings in your country of establishment if necessary.
We may update these Terms from time to time. The latest version will be posted on jairus.co.uk with an updated “Last updated” date. If we make material changes that affect existing customers, we will give you reasonable notice.
If you continue to use the Services after changes take effect, you are deemed to have accepted the updated Terms.
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